When emergencies strike, dialing 911 is the right move. But not everyone seems to understand what counts as an emergency. From people demanding help with bad pizza orders to toddlers begging for ...

As weather uncertainty looms, emergency responders say patience and proper use of 911 will help crews respond safely and efficiently.

EDITOR’S NOTE: This story contains audio clips and descriptions of 911 calls that may be distressing. Listener discretion is advised. Heartbreaking pleas for help poured into the Kerrville, Texas, ...