Contacting 911 has been easier than ever in Tazewell County since the call center implemented a texting system two years ago, ...

July 7, 2014 — -- intro: Emergency dispatchers who handle 911 calls are often the first to hear of unfolding disasters, even horrors, as panicked or terrified callers try to explain what's ...

That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...

“We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations Coordinator, said. The Wellness Lounge, which has been months ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...