When companies began adopting home based models, the goal was to reduce costs within the company by encouraging flexible work sites and times, while reducing overhead costs. A goal much attuned to the ...

JOHNSON CITY, Tenn. (WJHL) — AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a ...

Office Depot is in the process of shutting down nearly all its internally operated call centers and shifting the load to outsourcers – in particular, outsourcers who use home-based agents. The office ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Rocket Companies, traditionally known for its call center model, is diversifying its channel strategy amid its deals to acquire Redfin and Mr. Cooper, according to Chief Operating Officer Heather ...

At the heart of this innovation is Intumit’s generative AI chatbot. This advanced technology is designed to interact with customers, providing instant, automated responses to their queries. What makes ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...