A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Tthe Consumer Financial Protection Bureau announced an action against Apple (AAPL) and Goldman Sachs (GS) “for customer service breakdowns and misrepresentations that impacted hundreds of thousands of ...

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

The Consumer Financial Protection Bureau, or CFPB, has taken action against Apple (AAPL) and Goldman Sachs (GS) for “customer service breakdowns and misrepresentations that impacted hundreds of ...

Following an investigation, the Consumer Financial Protection Bureau (CFPB) today announced it has fined Apple and Goldman Sachs nearly $90 million combined for "Apple Card failures" related to ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy that ...

I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm every consumer — especially those who lack the time, confidence, or capacity to ...

The Consumer Financial Protection Bureau (CFPB) has taken action against Apple and Goldman Sachs for “customer service breakdowns and misrepresentations that impacted hundreds of thousands of Apple ...