Think back to a time when you had an outstanding customer experience — one so memorable that you couldn't help but tell your friends about it. More often than not, it wasn't just about meeting ...

Now more than ever, CEOs, marketers and customer experience leaders face the challenge of integrating customer expectations with rapid technological advances. Leaders have to learn how to balance ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers have ...

Tina Williams is Founder of Informed XP, an 8(a) WOSB, providing CX, UX, service design, digital transformation + human-centered solutions. JavaScript is disabled To ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Organisations will always win when customer experience is treated as a continuous commitment that ensures they feel seen, ...

Currently responsible for the full-brand and marketing management of leading European outsourcer CCA International. Matthieu works to establish the CCA International brand as an expert partner, in ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

The trades industry—plumbing, HVAC, electrical, and other essential home services—has long prided itself on providing reliable, critical solutions to customers. But as we begin 2025, new research from ...