Dmytro Lazarchuk is a cofounder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. With the Fed hiking interest rates to battle inflation, it ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Footprints in the sand can lead you down a well-traveled trail or it can blaze a new path for others to follow. FootPrints, however, is an application that could revolutionize the way you provide ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

A no-frills ticketing solution that's totally free ...

Inflated incident count? A scramble for getting credit for closed tickets? A steady stream of distractions for the IT staff everywhere else? Metrics might be the culprit I’m a developer, and our help ...

<b>What is it?</b> Help desk software accepts problem reports from users and assists IT staff in assigning tasks, tracking progress, documenting work and noticing trends. Help desk software accepts ...