If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

ATLANTA--(BUSINESS WIRE)--EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, ...

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

Remote innovation is redefining scale, sustainability and services in today’s digital workplaces. For all the noise around AI and digital disruption, another revolution is unfolding – one that may not ...

Future Intel chips will have built-in technology that allows PC companies to make remote service calls. Intel's Eric Kim, head of its digital home group, disclosed the plans during his keynote address ...