PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

AI and innovation — from humanoid robots to agents — dominated the conversation at the National Retail Federation's Big Show ...

Retailers are only beginning to tap into the full potential of AI. Learn how AI can be used to transform CX and meet customers’ rising expectations. Retail customer service has been greatly ...

New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers. 46% of retail leaders say mobile CX is the #1 factor driving purchases 97% ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

Retail is always changing as new trends in customer service, promotions, and items come out regularly. A collaborative LMS for the retail sector allows businesses to keep pace with these changes by ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? The independent, covert e-shopping ...