If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

The service industry, also known as the tertiary sector, is defined as companies or individuals who work to provide a service rather than a product. Hotels, restaurants, plumbers, and personal service ...

There are five main differences between service and manufacturing organizations: the tangibility of their output; production on demand or for inventory; customer-specific production; labor-intensive ...