Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and ...

A service management portal helps organizations structure and enhance the service experience. It provides customers a consistent way to request services from dedicated service catalogs and knowledge ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More ServiceNow cut its teeth in IT service management (ITSM) and IT ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

‘ServiceNow and Microsoft are integrating Now Assist and Copilot, bringing the power of two generative AI systems into one seamless experience. This has been made possible by merging the intelligence ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

ServiceNow is applying its digital workflow and IT process management technology and expertise to the manufacturing sector, following its earlier expansion into banking and telecommunications.

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow has acquired Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion’s industry-leading information retrieval technology will enable ...