As we approach the two-year milestone of ChatGPT’s debut, generative AI and AI assistants have significantly impacted various fields. From multilingual tools like Bhashini, which have simplified ...

Forbes contributors publish independent expert analyses and insights. Anisha Sircar is a journalist covering tech, finance and society. OpenAI is launching new ChatGPT "agent" features enabling ...

For the longest time, Skills thought they had it all figured out. They were the star of the workforce strategy show, convinced they didn’t need anything else to be successful. After all, who could ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

The modern workplace is evolving rapidly, with HR technology playing a pivotal role in reshaping workforce operations. Traditional HR processes are being replaced by intelligent, automated solutions ...

The integration of artificial intelligence and automation has become a foundational investment for businesses operating in the increasingly volatile world of supply chain and logistics. AI and ...

Chronic staffing shortages raise risks for health care workers and patients, but automation can help—if applied thoughtfully and with human oversight.

Artificial intelligence (AI) is increasingly integrated into the workplace, impacting a wide range of professions across the US labor market. A recent study analyzing AI's effects on more than 700 ...

Nestlé transformed a critical powder production process from manual guesswork requiring decades of experience to an automated system that new workers can master within a couple of years. Discover the ...

Running a marketing agency is no walk in the park. It requires repetitive, time-consuming tasks. With the client list growing, the manual workload increases to a point where you need at least one — if ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

The enterprise workflow automation software market presents opportunities driven by digital transformation, demand for ...