My first assignment with a new company was to replace our current workforce management system (WFM) because it didn't have all of the functionality that we needed. When I came across the installation ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

The approach of managing an entire team with spreadsheets and a pinch of good luck is no longer an option to consider. The ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Workforce management (WFM) has been in existence for a while. Many businesses still employ legacy systems to forecast and schedule agents relying on outdated static systems to manage the post-sale ...

TORONTO, Nov. 2, 2021 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software vendor landscape and a division of Info-Tech Research Group, has published its 2021 Data Quadrant ...

MONTREAL, Sept. 2, 2021 /PRNewswire/ - Valsoft Corporation Inc. ("Valsoft"), a Montreal-based company specializing in the acquisition and development of vertical market software businesses, is pleased ...

Managing a workforce is a challenging task. The traditional methods of managing a workforce may appear tedious in the current times. However, the development of workforce management software has ...