In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Indiana firefighters logged elevated levels of potentially hazardous PFAS chemicals in their blood serum, the state has found ...

UK Biobank analysis finds that higher plasma omega-3 levels are associated with a significantly reduced risk of developing atrial fibrillation.

Elgin officials are again alerting residents after some drinking water samples exceeded allowable lead levels during a recent ...

A new nationwide poll shows that while a majority of American adults want to be thinner, only a fraction are doing anything about it.

A survey has discovered that 54% of Ukrainians firmly reject the idea of the entire Donbas region being handed over to Russia ...

Ohio House Bill 647 would give the Ohio Attorney General’s Office the authority to investigate “any publicly funded child ...

A trial involving more than 400 people reveals that intense breathing and cold showers improve energy and mental clarity in ...

The Democratic Party has a deeply motivated base and a clear advantage on the generic congressional ballot ahead of this fall ...

Few Americans are satisfied with the amount of evidence released in the Jeffrey Epstein case, a CNN poll conducted by SSRS finds, with most saying they believe the government is intentionally holding ...

A total of 69% of Ukrainians are convinced that Russia is either seeking the physical genocide of Ukrainians or the ...

This clean, streamlined password manager focuses on polish and simplicity of use. But it’s also too complicated for a true ...