Certification Qualivilles : valoriser la qualité des service auprès des publics

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A Tesla employee sent a report to Mask with the phrase: "I will try to finish by the evening." Three minutes later, one word came in reply: "Don't need." Access to the post office was blocked after a day. Musk explained this in a correspondence with HR: "The man who tries has already lost." For him, the word "I will try" means inner doubt and a lack of responsibility. It demands a precision: either I will do it or I will not be able to do it. Psychologists call this pattern "the anchor of excuse